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The history of Elderly call-in service care

Elderly call-in service care is the form of care service provided to senior or older citizens who decide to stay alone at their homes, but not exclusively living in a nursing home. This service involves the placing of either timed automated calls or person to person calls to these elders who are registered to receive these services, either by private companies or civil servant agencies supported by local government.

The elderly call-in service care started about 30 years ago, and now its used by many police dept. sub-divisions across the United States. The automated call-in systems were built to make timed calls to the elders in the area, who registered for the service as programmed and gave some kind of live caller feedback. Some police agencies went another long mile and employed a more personal touch by using dispatchers who most of the time, were volunteers. The elders in the program decided preset times when to call them and sometimes a viable reason for the call. It can be a reminder to take the diabetes insulin pill, or any thing concerning their health well being and focusing.

When an elder registers with the agency but never put in a timed request, they would be called at a random time set by either that private service provider or the police department co-op agency, mostly during the morning, afternoon and evening hours. For the automated call-in systems, the call was made and the person is required to pick that call, in which he or she replies, "I'm okay", or "okay". This shows in the system that everything is fine. But if the intended person doesn't pick the call, then the system sends a signal to the controller or the agency, even a third party or an immediate relative of this irregularity. This prompts the agency or concerned person to go there or sends a dispatcher to go and check on the elderly citizen in question.

In most of the states where the service was provided by police departments, it was available in small cities and towns, rural areas or suburbs where the population is not that high. In big cities where the population is high, police departmental agencies insisted not to implement the service because they anticipated that many people would register for the service which would require more resources such as personnel and the number of false calls would increase. Some police departmental agencies are still launching the automated call systems for the aged citizens which are mostly funded by grants and others are moving from the automated call-in systems to the person to person call-in service. Some of these police agencies require the staff to make 50 to 60 calls every weekday to the aged who are under the program to check on them. This has helped save many lives through the time since the aged get help from trained and experienced personnel, unlike the automated call-in systems whereby they just check on the response from the target person.

For most police departments across the United States, the trained personnel who provide this service to the elders in the city or town are volunteers and these programs are mostly grant-funded. This does not mean that the government is not part of it, no, the government also funds the program in form of public services across the country and now many private companies have come with this service with websites built for the same purpose.

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